Irish budget airline Ryanair is warning passengers travelling on November 7 and 8 to check in early and print their boarding passes or face a £55 fee to check in at the airport or £20 to reissue a boarding card.
The low-cost carrier has announced today (Monday): “Due to an essential reservation system upgrade the below services on www.ryanair.com and app will be unavailable on the 07th November 2018 17.00 (GMT) to 08th November 05:00 (GMT). Ryanair strongly recommends that customers travelling on Wednesday 07th November and Thursday 08th November ensure that they have checked in online and printed their boarding passes by Tuesday 06th November 2018.”
Passengers will also be unable to make new bookings or change existing bookings during this time.
A Ryanair spokesperson said: “Our existing boarding card reissue fee will apply, which is why we’re giving customers travelling on Wednesday and Thursday sufficient notice to check-in for their flights before the website closure.”
Ryanair’s Robin Kiely said: “As part of our continued digital development, a web closure and system upgrade will take place for 12 hours, from 17.00 (UK time) on Wednesday 7 November, until 5.00 (UK time) on Thursday 8 November, during which time our online check-in service will not be available.
“Flight bookings and changes will also be unavailable during this period. Customers travelling on Wednesday or Thursday should check-in for their flight on Tuesday 6 November.
“We sincerely apologise for any inconvenience caused by this upgrade, which will further improve Ryanair.com, Europe’s largest travel website.”
Europe’s biggest budget airline normally takes some 15,000 bookings an hour and around 350,000 customers are expected to fly on Wednesday and Thursday.